Customer Experience & Sales Manager

Macy's, Inc.; North Wales (Montgomery County); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Paid holidays

Merchandise discounts

Job summary

Macy's, Inc. seeks a Manager of Sales & Customer Service to ensure the best of Macy's is on display, leading initiatives to boost shopper loyalty and uphold service standards.

You will train and coach the team to deliver a welcoming sales floor and superior customer experiences. With a focus on coaching, performance, and internal talent progression, this role requires flexibility in schedule, including days, evenings, holidays, and weekends.

Qualifications

• Bachelor's degree or equivalent work experience in a related field.
• Experience leading sales or customer service teams is preferred.
• Ability to analyze sales data and drive improvements.

Responsibilities

• Build and lead a productive team delivering memorable shopping experiences.
• Exceed sales goals through coaching, recognition, and productivity improvements.
• Manage stockroom, signage, equipment, and merchandising; support OMNI, Style, and Asset Protection.

Skills

Team leadership

Customer service

Sales optimization

Data utilization

Operational management

Talent development

Communication

Microsoft Office

Education

Bachelor's degree or equivalent

High School diploma or equivalent

Tools

Microsoft Office

Job description

Macy's, Inc. seeks a Manager of Sales & Customer Service to ensure the best of Macy's is on display, leading initiatives to boost shopper loyalty and uphold service standards.

You will train and coach the team to deliver a welcoming sales floor and superior customer experiences. With a focus on coaching, performance, and internal talent progression, this role requires flexibility in schedule, including days, evenings, holidays, and weekends.