Retail Sales & Customer Experience Manager

Macy's; Freehold (NJ); Presencial; USD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Tuition reimbursement

Descripción de la vacante

Macy’s in the United States seeks a Manager, Sales & Customer Service to lead a high-performing team and deliver exceptional customer experiences. The role focuses on loyalty-building initiatives, training, and coaching to uphold Macy’s service standards.

You will drive results through coaching, data-driven strategies, and cross-functional collaboration while managing stockroom, signage, and merchandising duties on the sales floor. A dynamic, inclusive environment awaits.

Formación

• Bachelor’s degree or equivalent work experience in retail management.
• 3-5 years of management experience in retail.
• Heavy lifting, standing, and climbing ladders are required.
• Flexible schedule including evenings, weekends, and holidays.

Responsabilidades

• Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiences
• Exceed sales goals by leading Macy's initiatives through coaching and recognition
• Review and utilize sales data to recognize colleagues and develop improvement strategies
• Manage selling support, including stockroom, signing, equipment, and merchandising
• Support other operational areas such as OMNI, Style, and Asset Protection
• Conduct talent analysis and establish career progression plans for key positions
• Fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas
• Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports
• Work a flexible retail schedule, including days, evenings, holidays, and weekends
• Foster an environment of acceptance and respect with colleagues and customers

Conocimientos

Leadership

Customer Service

Sales Performance

Analytics

Operations Management

Cross-functional Support

Talent Development

Conflict Resolution

Communication

Technical Proficiency

Educación

Bachelor’s degree or equivalent

High School diploma or equivalent

Herramientas

Microsoft Office

Descripción del empleo

Macy’s in the United States seeks a Manager, Sales & Customer Service to lead a high-performing team and deliver exceptional customer experiences. The role focuses on loyalty-building initiatives, training, and coaching to uphold Macy’s service standards.

You will drive results through coaching, data-driven strategies, and cross-functional collaboration while managing stockroom, signage, and merchandising duties on the sales floor. A dynamic, inclusive environment awaits.