Retail Sales & Customer Experience Manager

Macy's, Inc.; Moreno Valley (CA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program with well‑

Job summary

Macy’s, Inc. is seeking a Manager, Sales & Customer Service to lead a high-performing team and deliver outstanding customer experiences. This role drives loyalty, coaching staff, and maintaining Macy’s standards across the sales floor.

The ideal candidate combines retail leadership experience with a passion for service, training, and collaboration. A dynamic, inclusive environment awaits with opportunities for growth and professional development.

Qualifications

• Bachelor’s degree or equivalent work experience in management in retail.
• Heavy lifting and long standing required; ability to move and reach as needed.
• Flexibility to work a retail schedule, including evenings, weekends and holidays.

Responsibilities

• Build a productive, enthusiastic team focused on customer engagement.
• Exceed sales goals by coaching and recognizing staff to improve performance.
• Utilize sales data to drive strategies and improve store results.
• Oversee selling support, stockroom, signing, equipment and merchandising.
• Support Omni, Style and Asset Protection operational areas.
• Conduct talent analysis and career progression planning for key roles.
• Fill open positions, prioritizing internal candidates in Customer Experience and Specialized Selling.
• Interview, hire, train, coach, and discipline team members to meet expectations.
• Maintain a welcoming, inclusive environment and authentic connections with customers and colleagues.

Skills

Leadership

Customer service

Sales & performance management

Analytical skills

Operations management

Cross-functional support

Talent development

Conflict resolution

Communication skills

Technical proficiency

Education

Bachelor’s degree

High School diploma

Tools

Microsoft Office

Job description

Macy’s, Inc. is seeking a Manager, Sales & Customer Service to lead a high-performing team and deliver outstanding customer experiences. This role drives loyalty, coaching staff, and maintaining Macy’s standards across the sales floor.

The ideal candidate combines retail leadership experience with a passion for service, training, and collaboration. A dynamic, inclusive environment awaits with opportunities for growth and professional development.