Retail Sales & Customer Experience Manager

Macy's, Inc.; King of Prussia (PA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Tuition reimbursement

Job summary

Macy’s, Inc. is seeking a Manager of Sales & Customer Service to champion the customer experience and lead a high-performing team. You will coach staff, drive loyalty initiatives, and ensure Macy’s standards are met across the store floor.

You’ll guide talent development, use data-driven insights to boost results, and collaborate with store operations to optimize performance and customer satisfaction. A dynamic, inclusive environment awaits.

Qualifications

• Bachelor’s degree or equivalent work experience in a related field.
• 3–5 years of management experience in retail.
• Strong leadership and coaching capabilities.

Responsibilities

• Lead and develop a productive, enthusiastic team focused on delivering exceptional customer experiences.
• Drive sales goals through coaching, recognition, and productivity improvements.
• Utilize sales data to recognize performance and implement improvement strategies.
• Oversee selling support such as stockroom, signing, equipment, and merchandising.
• Collaborate with OMNI, Style, and Asset Protection for store success.
• Plan career progression for key roles and promote internal candidates whenever possible.
• Interview, hire, train, and develop team members; manage performance and behavior expectations.

Skills

Leadership & Team Building

Customer Service Excellence

Sales & Performance Management

Analytical Skills

Operational Management

Cross-functional Support

Talent Development

Conflict Resolution

Communication Skills

Technical Proficiency

Education

Bachelor’s degree or equivalent

High School diploma or equivalent

Tools

Microsoft Office

Job description

Macy’s, Inc. is seeking a Manager of Sales & Customer Service to champion the customer experience and lead a high-performing team. You will coach staff, drive loyalty initiatives, and ensure Macy’s standards are met across the store floor.

You’ll guide talent development, use data-driven insights to boost results, and collaborate with store operations to optimize performance and customer satisfaction. A dynamic, inclusive environment awaits.