Sales & Customer Experience Leader

Macy's; Arlington (VA); Presencial; USD 60.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Tuition reimbursement

401(k) match

Paid time off

Descripción de la vacante

Macy's is hiring a Manager of Sales & Customer Service to ensure the best experience for customers and lead a dynamic team on the sales floor. You will coach, recognize performance, and leverage data to drive loyalty and productivity.

You will also partner with OMNI, Style, and Asset Protection teams, filling leadership roles and ensuring a welcoming environment. A flexible retail schedule and strong communication skills are essential for success at Macy's.

Formación

• Leadership and team-building experience to motivate a productive team.
• Customer service excellence and welcoming sales floor.
• Proven ability to exceed sales goals through coaching and recognition.
• Ability to review sales data and develop improvement strategies.
• Experience managing selling support: stockroom, signing, equipment, merchandising.
• Capability to support other operational areas: OMNI, Style, Asset Protection.
• Talent analysis and career progression planning to retain top talent.
• Conflict resolution and problem-solving with colleagues.
• Excellent written and verbal communication.
• Strong proficiency with Microsoft Office and handheld devices.

Responsabilidades

• Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiences.
• Exceed sales goals by leading Macy's initiatives through coaching and recognition, optimizing productivity and efficiency.
• Review and utilize Sales and Star Rewards data to recognize colleagues and develop strategies to improve results.
• Manage selling support, including the stockroom, signing, equipment, and merchandising.
• Support other operational areas such as OMNI, Style, and Asset Protection.
• Conduct ongoing talent analysis of colleagues and establish career progression plans for key positions to retain top talent and reduce turnover.
• Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas.
• Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues.
• Work a flexible retail schedule, including days, evenings, holidays, and weekends.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• In addition to the essential duties mentioned above, other duties may be assigned.

Conocimientos

Leadership & team-building

Customer service excellence

Sales & performance management

Analytical skills

Operational management

Cross-functional support

Talent development

Conflict resolution

Communication skills

Technical proficiency

Educación

Bachelor’s degree or equivalent work experience

High School diploma or equivalent

Herramientas

Microsoft Office Suite

Descripción del empleo

Macy's is hiring a Manager of Sales & Customer Service to ensure the best experience for customers and lead a dynamic team on the sales floor. You will coach, recognize performance, and leverage data to drive loyalty and productivity.

You will also partner with OMNI, Style, and Asset Protection teams, filling leadership roles and ensuring a welcoming environment. A flexible retail schedule and strong communication skills are essential for success at Macy's.