Retail Sales & Customer Experience Leader

Macy's, Inc.; Bridgewater Township (NJ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Tuition reimbursement

Job summary

Macy's, Inc. is seeking a Manager of Sales & Customer Service to lead a high-performing team and ensure an exceptional shopping experience. The role focuses on building loyalty, coaching staff, and upholding Macy’s standards while driving store performance.

The position requires strong leadership, customer service focus, and a passion for connecting with people. You will train and coach colleagues, manage operations, and collaborate across departments to achieve goals in a dynamic retail

Qualifications

• Bachelor's degree or equivalent work experience in a related field.
• 3–5 years of management experience in retail.
• Physically able to lift and move items as required by a retail environment.

Responsibilities

• Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiences.
• Exceed sales goals by leading initiatives through coaching and recognition, optimizing productivity and efficiency.
• Review and utilize sales data to recognize colleagues and develop strategies to improve results.
• Manage selling support including stockroom, signing, equipment, and merchandising.
• Support other operational areas such as OMNI, Style, and Asset Protection.
• Conduct ongoing talent analysis and establish career progression plans for key positions.

Skills

Leadership

Customer Service

Sales Management

Analytical Skills

Operational Management

Cross-functional Support

Talent Development

Conflict Resolution

Communication

Technical Proficiency

Education

Bachelor's degree or equivalent

High School diploma or equivalent

Tools

Microsoft Office

POS systems

Handheld devices

Job description

Macy's, Inc. is seeking a Manager of Sales & Customer Service to lead a high-performing team and ensure an exceptional shopping experience. The role focuses on building loyalty, coaching staff, and upholding Macy’s standards while driving store performance.

The position requires strong leadership, customer service focus, and a passion for connecting with people. You will train and coach colleagues, manage operations, and collaborate across departments to achieve goals in a dynamic retail