Sales & Customer Experience Manager - Lead & Grow Team

Macy's, Inc.; Philadelphia (Philadelphia County); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program with mind/

Tuition reimbursement

Job summary

Macy's, Inc. in the United States is seeking a Manager, Sales & Customer Service to lead a welcoming, high-performing team and deliver exceptional shopper experiences that reflect Macy's standards.

You will coach, mentor, and develop colleagues, drive sales initiatives, and analyze data to improve results while maintaining operations across stock, signage, and merchandising. The role partners with OMNI, Style, and Asset Protection to protect the brand and guest experience.

Qualifications

• Bachelor’s degree or equivalent work experience in a related field.
• 3–5 years of management experience in retail.
• Ability to stand for long periods and lift up to 30 lbs.
• Excellent communication and leadership skills.
• Proven ability to coach and develop teams.

Responsibilities

• Lead a productive team to deliver memorable shopping experiences.
• Exceed sales goals through coaching and initiatives.
• Review data to recognize performance and drive improvements.
• Oversee selling support including stockroom, signage, and merchandising.
• Collaborate with OMNI, Style, and Asset Protection teams.
• Develop career progression plans and retain top talent.
• Hire, train, and coach colleagues and manage performance.
• Maintain flexible retail schedule.
• Foster an inclusive environment with authentic connections.

Skills

Leadership and Team Building

Customer Service Excellence

Sales and Performance Management

Analytical Skills

Operational Management

Cross-functional Support

Talent Development

Conflict Resolution

Communication Skills

Technical Proficiency

Education

Bachelor’s degree or equivalent work experience

High School diploma or equivalent

Tools

Microsoft Office

POS systems

Job description

Macy's, Inc. in the United States is seeking a Manager, Sales & Customer Service to lead a welcoming, high-performing team and deliver exceptional shopper experiences that reflect Macy's standards.

You will coach, mentor, and develop colleagues, drive sales initiatives, and analyze data to improve results while maintaining operations across stock, signage, and merchandising. The role partners with OMNI, Style, and Asset Protection to protect the brand and guest experience.