Store Sales & Customer Experience Leader

Michaels; Oklahoma City (OK); On-site; USD 50,000 - 90,000; Full time

Benefits offered by this job

401(k) with employer match

Medical/Dental/Vision coverage

Tuition assistance

Employee discounts

Job summary

Michaels in Oklahoma City is seeking a Sales Manager to lead front-end and service operations, drive selling behaviors, and achieve store KPIs. You will mentor associates, ensure adherence to SOPs, and provide Manager-on-Duty coverage to sustain a high-performing store.

Focus areas include coaching on customer experience, driving loyalty program adoption, and overseeing omni-channel services like BOPIS and Same Day Delivery, all while upholding brand standards.

Qualifications

• 3+ years retail leadership experience.
• Ability to manage front-end operations and customer service.
• Familiar with POS systems and omni-channel processes.

Responsibilities

• Lead and champion selling culture across the store.
• Coach team on customer experience and standards.
• Ensure SOPs and company programs are followed.
• Provide Manager-on-Duty coverage and floor leadership.
• Oversee loyalty programs, protection plans, and in-store events.
• Drive omni-channel fulfillment like BOPIS and Same Day Delivery.
• Train and develop team members.

Skills

Retail leadership

Customer experience

Coaching teams

POS operations

Job description

Michaels in Oklahoma City is seeking a Sales Manager to lead front-end and service operations, drive selling behaviors, and achieve store KPIs. You will mentor associates, ensure adherence to SOPs, and provide Manager-on-Duty coverage to sustain a high-performing store.

Focus areas include coaching on customer experience, driving loyalty program adoption, and overseeing omni-channel services like BOPIS and Same Day Delivery, all while upholding brand standards.