Retail Sales Manager - Omni-Channel & Customer Experience

Michaels; Tulsa (OK); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

medical

dental

vision

telemedicine services

flexible spending accounts

commuter benefits

tuition assistance

adoption assistance

various voluntary insurance options

employee discounts

access to partner discount programs

Job summary

Michaels is seeking a Sales Manager for our Tulsa, OK store to lead a high-performing team and champion selling and service standards. You will drive KPI results, coach staff, manage front-end operations, and ensure strong customer experiences.

Responsibilities include POS usage, events like balloons and parties, loyalty programs, and overseeing BOPIS/Same Day Delivery, with schedule including nights/weekends. Equal opportunity employer.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Assist Store Manager in leading and managing adherence to SOPs and Company programs.
• Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
• Model and coach Customer Experience and ART of Selling behaviors to drive conversion and customer satisfaction.
• Provide Manager-on-Duty coverage, maintaining floor leadership, service standards, and operational continuity.
• Ensure accurate and efficient use of POS and Self-Checkout systems, supporting transactions and customer support.
• Oversee Balloons business, birthday party operations, and other in-store programs and events.
• Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits.
• Champion MCC/Extend services (US only), ensuring awareness and adoption of protection plans.
• Drive sales and operational excellence in the Knit & Sew Shop, including Cut Bar oversight.
• Ensure efficient execution of BOPIS and Same Day Delivery, delivering omni-channel service.
• Support Custom Framing operations, including consultations and coordination with the frame shop.
• Train, coach, and develop team members through TM onboarding and ongoing skill-building.
• Partner in maintaining Asset Protection practices to reduce shrink.

Skills

Retail leadership

Job description

Michaels is seeking a Sales Manager for our Tulsa, OK store to lead a high-performing team and champion selling and service standards. You will drive KPI results, coach staff, manage front-end operations, and ensure strong customer experiences.

Responsibilities include POS usage, events like balloons and parties, loyalty programs, and overseeing BOPIS/Same Day Delivery, with schedule including nights/weekends. Equal opportunity employer.