Retail Sales Floor Leader: Customer Experience & Growth

Michaels Stores; Reynoldsburg (OH); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Tuition assistance

Job summary

The Michaels Stores Columbus-Brice, OH store is seeking a Sales Manager to lead a high-performing selling culture, drive strong sales, and deliver an engaging customer experience. You will oversee front-end operations, POS usage, and service standards while coaching the team to meet brand expectations.

Responsibilities include managing SOP adherence, protecting store conditions, and promoting loyalty programs, with regular MOD coverage and emphasis on omni-channel execution.

Qualifications

• 3+ years retail leadership experience.
• Proven ability to drive sales and service KPIs.
• Experience coaching teams to follow SOPs and brand standards.

Responsibilities

• Lead store operations and champion high performing selling culture.
• Coach and develop team members through structured onboarding.
• Ensure accurate use of POS and Self-Checkout for smooth transactions.
• Oversee front-end, service standards, and customer experience.
• Support BOPIS, Same Day Delivery, and omni-channel service initiatives.

Skills

Retail leadership

Customer coaching

Operational excellence

Tools

POS systems

Self-Checkout

Job description

The Michaels Stores Columbus-Brice, OH store is seeking a Sales Manager to lead a high-performing selling culture, drive strong sales, and deliver an engaging customer experience. You will oversee front-end operations, POS usage, and service standards while coaching the team to meet brand expectations.

Responsibilities include managing SOP adherence, protecting store conditions, and promoting loyalty programs, with regular MOD coverage and emphasis on omni-channel execution.