Store Experience & Sales Leader

Michaels of Canada; Cincinnati (OH); On-site; USD 19,000 - 24,000; Full time

Job summary

The Michaels Companies Inc. is seeking a Sales Manager in Cincinnati, OH. You will lead a high-performing store culture, drive sales, and deliver exceptional customer experiences across front-end and service operations.

You will coach teams, ensure SOP adherence, manage POS systems, and oversee in-store programs like balloons, birthday events, and the Knit & Sew Shop. Expect responsibility for BOPIS/Same Day Delivery and asset protection.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead store operations and customer experience, ensuring high standards of selling behaviors and brand execution.
• Enforce SOPs and company policies, maintaining store conditions and results.
• Coach team in selling skills, customer service, and operational excellence.
• Provide Manager-on-Duty coverage and floor leadership.
• Oversee POS and Self-Checkout usage for smooth transactions.
• Manage in-store programs and events (Balloons, Birthday parties, etc.).
• Promote Loyalty Rewards Program and protection plans to drive retention.
• Drive omni-channel service including BOPIS and Same Day Delivery.
• Lead training and development via structured onboarding and ongoing coaching.
• Maintain Asset Protection practices to reduce shrink.

Skills

Retail leadership

Customer coaching

Job description

The Michaels Companies Inc. is seeking a Sales Manager in Cincinnati, OH. You will lead a high-performing store culture, drive sales, and deliver exceptional customer experiences across front-end and service operations.

You will coach teams, ensure SOP adherence, manage POS systems, and oversee in-store programs like balloons, birthday events, and the Knit & Sew Shop. Expect responsibility for BOPIS/Same Day Delivery and asset protection.