Retail Sales Leader – Customer Experience & Growth

Michaels; Fairlawn (OH); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Tuition assistance

Job summary

The Michaels store in Akron/Fairlawn, OH is seeking a Sales Manager to lead selling culture and drive strong sales results while delivering an engaging customer experience. You will oversee front-end operations, POS systems, and in-store programs, coaching the team to meet KPIs and standards.

Responsibilities include managing service quality, floor leadership, and day-to-day operations, with a focus on omnichannel service such as BOPIS and Same Day Delivery. Nights and weekends required.

Qualifications

• 3+ years retail leadership experience.
• Ability to lead customer-focused selling and service standards.
• Experience managing front-end operations and POS systems.

Responsibilities

• Assist Store Manager in leading SOPs and company programs.
• Ensure adherence to policies, store conditions, and results.
• Model and coach customer experience and selling behaviours to drive conversions.

Skills

Retail leadership

Customer service coaching

Job description

The Michaels store in Akron/Fairlawn, OH is seeking a Sales Manager to lead selling culture and drive strong sales results while delivering an engaging customer experience. You will oversee front-end operations, POS systems, and in-store programs, coaching the team to meet KPIs and standards.

Responsibilities include managing service quality, floor leadership, and day-to-day operations, with a focus on omnichannel service such as BOPIS and Same Day Delivery. Nights and weekends required.