Retail Sales Leader — Customer Experience & Omnichannel

Michaels; White Hall (AR); Presencial; USD 19.000 - 23.000; Tempo integral

Benefícios oferecidos por esta vaga

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Resumo da vaga

Michaels is seeking a Sales Manager for the Toledo, OH store to lead front-end and service operations, uphold brand standards, and drive strong sales performance. You will coach the team, manage POS and self-checkout, and oversee in-store programs and events to enhance the customer experience.

The role requires 3+ years of retail leadership, with responsibilities including delivering excellent customer service, managing day-to-day store operations, and supporting omni-channel initiatives such as

Qualificações

• 3+ years retail leadership experience
• Experience leading front-end and service operations
• Proven ability to coach customer experience and sales behaviors

Responsabilidades

• Lead and champion selling culture to drive sales and customer experience
• Provide Manager-on-Duty coverage and floor leadership
• Oversee POS/Self-Checkout and omni-channel services (BOPIS, Same Day Delivery)
• Train, coach, and develop store team across departments
• Promote and enroll customers in the Loyalty Rewards Program

Conhecimentos

Retail leadership

Customer experience

POS systems

Store operations

Team coaching

Ferramentas

POS systems

Self-Checkout systems

Loyalty program enrollment

Descrição da vaga

Michaels is seeking a Sales Manager for the Toledo, OH store to lead front-end and service operations, uphold brand standards, and drive strong sales performance. You will coach the team, manage POS and self-checkout, and oversee in-store programs and events to enhance the customer experience.

The role requires 3+ years of retail leadership, with responsibilities including delivering excellent customer service, managing day-to-day store operations, and supporting omni-channel initiatives such as