Store Sales & Customer Experience Leader

Michaels; Conway (NH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical insurance

Dental insurance

Vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Voluntary insurance options

Employee discounts

Partner discounts

Job summary

Michaels is seeking a Sales Manager in North Conway, NH to lead selling culture, drive sales, and deliver an engaging customer experience. The role oversees front-end operations, POS systems, and in-store programs while coaching teams toward brand standards and KPIs.

Responsibilities include MOD coverage, adherence to SOPs, and driving loyalty enrollment. The position emphasizes omni-channel execution, community events, and protection plan offerings in a fast-paced retail setting.

Qualifications

• 3+ years retail leadership experience.
• Ability to coach and develop a store team.
• Strong customer-service orientation and leadership presence.

Responsibilities

• Lead front-end and service operations to ensure SOPs and company standards are followed.
• Coach team on Customer Experience and ART of Selling to drive conversion and satisfaction.
• Provide Manager-on-Duty coverage and maintain floor leadership and service standards.
• Oversee POS/Self-Checkout operations to support smooth transactions.
• Drive omni-channel services like BOPIS and Same Day Delivery.

Skills

Retail leadership

Customer experience coaching

Selling behaviors

Job description

Michaels is seeking a Sales Manager in North Conway, NH to lead selling culture, drive sales, and deliver an engaging customer experience. The role oversees front-end operations, POS systems, and in-store programs while coaching teams toward brand standards and KPIs.

Responsibilities include MOD coverage, adherence to SOPs, and driving loyalty enrollment. The position emphasizes omni-channel execution, community events, and protection plan offerings in a fast-paced retail setting.