Retail Sales Leader: Elevate Experience & Store Ops

Michaels of Canada; Nashua (NH); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Healthcare benefits

Job summary

The Michaels Companies Inc. in Nashua, NH is seeking a Sales Manager to lead a high-performing selling culture across the store, driving strong sales results and an engaging customer experience.

You will oversee front-end operations, POS usage, and in-store programs, ensuring brand standards and operational excellence. Ideal candidates have 3+ years of retail leadership experience and a proven ability to coach teams to meet KPIs, while promoting loyalty programs and omni-channel services.

Qualifications

• 3+ years retail leadership experience.
• Experience leading front-end and service operations.
• Ability to coach teams to achieve KPIs and deliver strong customer experience.

Responsibilities

• Lead and champion high-performing selling culture across the store.
• Oversee front-end, POS and Self-Checkout operations to ensure smooth transactions.
• Drive omni-channel service using BOPIS and Same Day Delivery.
• Promote loyalty program and protection plans to customers.
• Coach and develop team through structured onboarding and ongoing training.

Skills

Retail leadership

POS systems

Self-checkout systems

Tools

POS systems

Self-Checkout systems

Job description

The Michaels Companies Inc. in Nashua, NH is seeking a Sales Manager to lead a high-performing selling culture across the store, driving strong sales results and an engaging customer experience.

You will oversee front-end operations, POS usage, and in-store programs, ensuring brand standards and operational excellence. Ideal candidates have 3+ years of retail leadership experience and a proven ability to coach teams to meet KPIs, while promoting loyalty programs and omni-channel services.