Retail Sales Manager — Lead Customer Experience & Growth

Michaels of Canada; Salem (NH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Tuition assistance

Adoption assistance

Commuter benefits

Job summary

The Michaels Companies Inc. in Salem, NH seeks a Sales Manager to lead and champion a high-performing selling culture across the store, driving sales results and customer experience.

You will oversee front-end and service operations, ensuring brand standards and operational expectations are met. Responsibilities include coaching the team on SOPs, managing day-to-day operations, and driving omni-channel services like BOPIS and delivery while promoting Loyalty Rewards and protection plans.

Qualifications

• 3+ years retail leadership experience.
• Ability to lead SOPs and Company programs.
• Strong focus on customer experience and selling behaviors.

Responsibilities

• Assist Store Manager in leading adherence to SOPs and Company programs.
• Ensure execution of policies and standards and hold team accountable.
• Model customer experience and selling behaviors to drive conversion and satisfaction.
• Provide Manager-on-Duty coverage and maintain store leadership.

Skills

Retail leadership

Coaching for customer experience

Sales improvement

Job description

The Michaels Companies Inc. in Salem, NH seeks a Sales Manager to lead and champion a high-performing selling culture across the store, driving sales results and customer experience.

You will oversee front-end and service operations, ensuring brand standards and operational expectations are met. Responsibilities include coaching the team on SOPs, managing day-to-day operations, and driving omni-channel services like BOPIS and delivery while promoting Loyalty Rewards and protection plans.