Retail Sales Manager: Customer Experience Leader

Michaels of Canada; Conway (NH); Presencial; USD 60.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) with employer match

Employee Assistance Program

medical

dental

vision coverage

telemedicine services

flexible spending accounts

commuter benefits

tuition assistance

adoption assistance

voluntary insurance options

employee discounts and partner program

Descripción de la vacante

The Michaels Companies Inc. store in North Conway, NH seeks a Sales Manager to lead and champion a high-performing selling culture, driving sales and delivering an engaging customer experience.

You will oversee front-end operations and coach teams to meet brand standards and KPI targets. Responsibilities include MOD coverage, POS system efficiency, and oversight of in-store programs such as Loyalty Rewards, Knit & Sew Shop, and BOPIS.

Formación

• 3+ years retail leadership experience

Responsabilidades

• Lead and champion a high-performing selling culture across the store.
• Oversee front-end and service operations to ensure brand standards and operational expectations.
• Coach and develop team members to improve selling behaviors and customer experience.
• Provide Manager-on-Duty coverage and maintain floor leadership.
• Ensure accurate use of POS and Self-Checkout systems for smooth transactions.

Conocimientos

Leadership

Customer experience

Coaching

Operations management

SOP compliance

Herramientas

POS systems

Descripción del empleo

The Michaels Companies Inc. store in North Conway, NH seeks a Sales Manager to lead and champion a high-performing selling culture, driving sales and delivering an engaging customer experience.

You will oversee front-end operations and coach teams to meet brand standards and KPI targets. Responsibilities include MOD coverage, POS system efficiency, and oversight of in-store programs such as Loyalty Rewards, Knit & Sew Shop, and BOPIS.