Store Sales Leader & Customer Experience Champion

Michaels; Conway (AR); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental and vision coverage

Employee discounts

Job summary

Michaels Conway is seeking a Sales Manager to lead the front-end and service operations, driving a high-performing store culture and outstanding customer experiences. You will coach staff, monitor SOP adherence, and ensure consistent brand standards while delivering strong omni-channel service.

The role covers MOD responsibilities, POS system leadership, and loyalty program participation to boost retention and sales.

Qualifications

• 3+ years retail leadership experience.
• Ability to work nights, weekends and early mornings.
• Ability to stand for long periods and move throughout the store.

Responsibilities

• Lead front-end and service operations in the store.
• Coach team to achieve sales and service KPIs.
• Provide MOD coverage and ensure operational continuity.
• Oversee POS and Self-Checkout usage and customer support.

Skills

Retail leadership

Customer experience

Communication

Tools

POS system

Job description

Michaels Conway is seeking a Sales Manager to lead the front-end and service operations, driving a high-performing store culture and outstanding customer experiences. You will coach staff, monitor SOP adherence, and ensure consistent brand standards while delivering strong omni-channel service.

The role covers MOD responsibilities, POS system leadership, and loyalty program participation to boost retention and sales.