Store Sales & Customer Experience Leader

Michaels of Canada; Charlotte (NC); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Tuition assistance

Job summary

The Michaels Companies Inc. is seeking a Store Sales Manager for our Charlotte, NC location. You will lead a high-performing selling culture, coach front-line teams, and ensure excellent customer experiences while upholding brand standards and store operations.

Responsibilities include coaching, SOP compliance, POS operations, and driving sales KPIs across services and initiatives like BOPIS and loyalty programs.

Qualifications

• 3+ years of retail leadership experience.
• Experience in driving customer-focused selling and KPI achievement.
• Strong coaching and team performance improvement.

Responsibilities

• Lead and champion a high-performing selling culture across the store.
• Ensure SOPs, policies, and brand standards are followed.
• Coach and develop team members to improve selling behaviors and service.
• Provide MOD coverage and maintain floor leadership and operations.
• Oversee POS and Self-Checkout system usage and transactions.
• Drive omni-channel service, BOPIS, and Same Day Delivery execution.

Skills

Retail leadership

Customer experience coaching

Operations management

Team development

Tools

POS systems

Self-Checkout kiosks

Job description

The Michaels Companies Inc. is seeking a Store Sales Manager for our Charlotte, NC location. You will lead a high-performing selling culture, coach front-line teams, and ensure excellent customer experiences while upholding brand standards and store operations.

Responsibilities include coaching, SOP compliance, POS operations, and driving sales KPIs across services and initiatives like BOPIS and loyalty programs.