Retail Sales Manager: Drive Customer Experience

The Michael's Companies; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical/dental/vision coverage

Job summary

The Michaels Companies is seeking a Sales Manager for our Charlotte North Lake location. You will lead frontline teams, drive sales, uphold brand standards, and deliver a superior customer experience across in-store operations and events.

This role emphasizes coaching, SOP adherence, and strong omni-channel execution. Ideal candidates have 3+ years of retail leadership, excellent communication, and a proven ability to grow sales while maintaining operational excellence in a fast-paced

Qualifications

• 3+ years retail leadership experience.
• Strong communication and coaching skills.
• Ability to manage storefront operations and KPIs.
• Familiarity with POS systems and omni-channel service.

Responsibilities

• Lead store team to achieve sales and service KPIs.
• Model selling behaviors and customer experience.
• Oversee store operations, SOPs, and policy compliance.
• Manage Front-end, services, and events (e.g., balloons) in store.
• Drive loyalty program adoption and protect assets.
• Provide MOD coverage and ensure omni-channel fulfillment.

Skills

Retail Leadership

Customer Service

Team Coaching

Operations Oversight

Job description

The Michaels Companies is seeking a Sales Manager for our Charlotte North Lake location. You will lead frontline teams, drive sales, uphold brand standards, and deliver a superior customer experience across in-store operations and events.

This role emphasizes coaching, SOP adherence, and strong omni-channel execution. Ideal candidates have 3+ years of retail leadership, excellent communication, and a proven ability to grow sales while maintaining operational excellence in a fast-paced