Retail Sales Manager | Customer Experience Leader

Michaels of Canada; Charlotte (NC); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

401(k) match

Medical coverage

Dental coverage

Vision coverage

Telemedicine

Job summary

The Michaels Companies Inc. in Charlotte, NC invites applications for a Sales Manager who will lead front-end and service operations, coach teams to deliver best-in-class customer experiences, and drive sales and KPI performance across the store.

You'll oversee daily operations, loyalty program enrollment, omni-channel services like BOPIS, and asset protection initiatives while developing staff through structured onboarding and ongoing training.

Qualifications

• 3+ years retail leadership experience.
• Experience leading front-end and service operations.
• Ability to coach and develop teams across departments.

Responsibilities

• Lead and manage SOPs and Company programs to ensure compliance.
• Model and coach best-in-class Customer Experience and selling behaviors.
• Provide Manager-on-Duty coverage and maintain store leadership and operations.
• Oversee POS and Self-Checkout systems for smooth transactions.
• Promote and enroll customers in the Loyalty Rewards Program and drive retention.
• Drive omni-channel services (BOPIS/Same Day Delivery) and-frame shop coordination.
• Partner in asset protection and shrink reduction through training and awareness.

Skills

Retail leadership

Tools

POS systems

Job description

The Michaels Companies Inc. in Charlotte, NC invites applications for a Sales Manager who will lead front-end and service operations, coach teams to deliver best-in-class customer experiences, and drive sales and KPI performance across the store.

You'll oversee daily operations, loyalty program enrollment, omni-channel services like BOPIS, and asset protection initiatives while developing staff through structured onboarding and ongoing training.