Retail Sales Leader: Customer Experience & Ops

Michaels; Charlotte (NC); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

401(k) Match

Medical/Dental/Vision coverage

Employee discounts

Job summary

The Michaels Companies, Inc. in Charlotte, NC is seeking a Sales Manager to lead a high-performing selling culture across the store and deliver outstanding customer experiences.

You will oversee front-end and service operations, coach the team, and ensure brand standards and operational expectations are met to drive key sales KPIs. Responsibilities include coaching, scheduling MOD coverage, optimizing POS and Self-Checkout, and delivering omni-channel service with initiatives like BOPIS, Same

Qualifications

• 3+ years retail leadership experience.
• Strong coaching and communication for customer-facing teams.
• Ability to manage store operations, SOPs and brand standards.

Responsibilities

• Assist Store Manager in leading adherence to SOPs and company programs.
• Ensure store policies, standards, and results are executed by the team.
• Model and coach Customer Experience and ART of Selling to drive conversion and satisfaction.
• Provide Manager-on-Duty (MOD) coverage and maintain floor leadership.
• Oversee POS and Self-Checkout usage to support smooth transactions.

Skills

Retail leadership

Customer experience

Team coaching

POS systems

Tools

POS system

Job description

The Michaels Companies, Inc. in Charlotte, NC is seeking a Sales Manager to lead a high-performing selling culture across the store and deliver outstanding customer experiences.

You will oversee front-end and service operations, coach the team, and ensure brand standards and operational expectations are met to drive key sales KPIs. Responsibilities include coaching, scheduling MOD coverage, optimizing POS and Self-Checkout, and delivering omni-channel service with initiatives like BOPIS, Same