Store Sales & Customer Experience Leader

Michaels; Austin (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Employee discounts

401(k)

Health coverage (medical/dental/vision

Job summary

The Michaels store in Austin is seeking a Sales Manager to lead a high-performing selling culture across the store, overseeing front-end and service operations and ensuring brand standards. You will coach teams, drive KPI results, and manage day-to-day execution to deliver exceptional customer experiences.

Responsibilities include supporting SOPs, POS accuracy, loyalty program enrollment, and omni-channel fulfillment, with a focus on safety and asset protection while maintaining strong customer

Qualifications

• 3+ years retail leadership experience.
• Ability to coach teams and drive KPI targets.
• Experience with POS and self-checkout systems.
• Willingness to work nights, weekends and early mornings.

Responsibilities

• Assist Store Manager in leading SOPs and company programs to ensure compliance.
• Model and coach customer experience and selling behaviors to drive conversion.
• Provide MOD coverage and maintain service standards and operations.
• Drive loyalty program adoption and omni-channel order fulfillment.

Skills

Retail leadership

Customer service

Team coaching

Operations management

Tools

POS systems

Self-checkout

Job description

The Michaels store in Austin is seeking a Sales Manager to lead a high-performing selling culture across the store, overseeing front-end and service operations and ensuring brand standards. You will coach teams, drive KPI results, and manage day-to-day execution to deliver exceptional customer experiences.

Responsibilities include supporting SOPs, POS accuracy, loyalty program enrollment, and omni-channel fulfillment, with a focus on safety and asset protection while maintaining strong customer