Store Sales & Customer Experience Lead

Michaels; Evergreen Park (IL); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Benefits package including health/dent

Tuition assistance

Job summary

Michaels in Evergreen Park, IL is seeking a Sales Manager to lead a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. You will oversee front-end and service operations, coach team members, and ensure SOPs, brand standards, and operational continuity.

The role also drives loyalty program enrollment and omni-channel services, including BOPIS and Same Day Delivery, while aligning with company policies and protecting assets.

Qualifications

• 3+ years retail leadership experience.
• Experience leading front-end and service operations.
• Ability to stand long hours and lift up to 50 pounds.

Responsibilities

• Lead and coach front-end operations and customer experience.
• Ensure SOP compliance and brand standards store-wide.
• Oversee loyalty program enrollment and protection plan offerings.
• Provide MOD coverage and maintain sales and service excellence.
• Drive omni-channel services (BOPIS, Same Day Delivery).

Skills

Retail leadership

Customer service coaching

POS operations

Team development

Tools

POS systems

Self-Checkout

Job description

Michaels in Evergreen Park, IL is seeking a Sales Manager to lead a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. You will oversee front-end and service operations, coach team members, and ensure SOPs, brand standards, and operational continuity.

The role also drives loyalty program enrollment and omni-channel services, including BOPIS and Same Day Delivery, while aligning with company policies and protecting assets.