Retail Sales Manager: Lead Customer Experience & Growth

Michaels; Oak Park Heights (MN); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

401(k) with employer match

Employee discounts

Health, dental, and vision coverage

Tuition assistance

Flex benefits (telemedicine etc.)

Job summary

Michaels in Oak Park Heights, MN is seeking a Sales Manager to lead a high-performing selling culture, drive sales results and deliver an engaging customer experience. You will coach teams on selling behaviors, oversee front-end operations, ensure SOPs and brand standards, and enable efficient day-to-day execution across in-store and omnichannel services.

The role emphasizes customer focus, loyalty program participation, and protection plan adoption while developing team members and maintaining

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead and champion a high-performing selling culture across the store.
• Oversee front-end and service operations to ensure consistent selling behaviors and brand standards.
• Coach team members to improve customer experience and drive sales KPIs.
• Provide Manager-on-Duty coverage and ensure operational continuity.
• Support omni-channel services including BOPIS and Same Day Delivery.
• Promote Loyalty Rewards Program and protection plans.
• Train and develop staff through structured onboarding.
• Maintain store conditions and asset protection practices.

Skills

Retail leadership

Customer experience

POS systems

Coaching and mentoring

Tools

POS & Self-Checkout systems

Job description

Michaels in Oak Park Heights, MN is seeking a Sales Manager to lead a high-performing selling culture, drive sales results and deliver an engaging customer experience. You will coach teams on selling behaviors, oversee front-end operations, ensure SOPs and brand standards, and enable efficient day-to-day execution across in-store and omnichannel services.

The role emphasizes customer focus, loyalty program participation, and protection plan adoption while developing team members and maintaining