Store/Restaurant IT Support

AppleOne; Cerritos (CA); On-site; USD 48,000 - 62,000; Full time

Job summary

AppleOne Employment Services is seeking a Store/Restaurant IT Support professional for a contract opportunity in Cerritos, CA. You will provide Level 2/3 support across 26 restaurant locations and 3 brands, troubleshooting hardware, software, networking, and POS systems to keep operations running smoothly.

You’ll work in a fast-paced food and beverage environment with exposure to POS, KDS, payment tech, networking, and multi-location IT operations.

Qualifications

• 3+ years of IT systems support, field support, help desk, desktop support, or similar technical experience.
• Experience troubleshooting Level 2/3 technical issues in a business or multi-location environment.
• Hands-on experience with hardware, cabling, peripherals, and basic network troubleshooting.
• Basic knowledge of Windows, Google Workspace, and Microsoft 365.
• Strong communication skills with the ability to support restaurant users, managers, corporate staff, and vendors.
• Valid driver's license and ability to travel occasionally between locations.
• Comfortable working in active restaurant and kitchen environments.
• Ability to lift and move IT equipment up to 50 lbs.
• Strong problem-solving skills, attention to detail, and ability to work independently in time-sensitive situations.

Responsibilities

• Provide Level 2/3 technical support for POS systems, KDS, payment terminals, computers, printers, networking equipment, and related restaurant technology.
• Troubleshoot and resolve complex hardware, software, connectivity, network, and system issues remotely and onsite as needed.
• Install, maintain, upgrade, repair, and replace store-level IT equipment, including hardware, cabling, and peripherals.
• Support new store openings, remodels, technology upgrades, system rollouts, and preventive maintenance activities.
• Coordinate with restaurant managers, corporate IT teams, and technology vendors to resolve issues and minimize operational downtime.
• Track tickets, document resolutions, maintain hardware inventory, and identify recurring technical problems.

Skills

3+ years IT support

Strong communication

Troubleshooting

Time‑sensitive environment

Tools

Windows

Google Workspace

Microsoft 365

POS systems

KDS

Job description

Job Summary

We are seeking a Store/Restaurant IT Support professional for a contract opportunity in Cerritos, CA, supporting technology systems across 26 restaurant locations and 3 brands. This hands‑on Level 2/3 support role is ideal for an IT professional who enjoys troubleshooting, working with hardware, supporting end users, and keeping restaurant operations running smoothly.

This position offers the opportunity to work in a fast‑paced, collaborative food and beverage environment where technology directly supports daily business operations. The role provides exposure to POS systems, KDS, payment technology, networking equipment, hardware support, vendor coordination, and multi‑location restaurant IT operations. Candidates can expect a supportive team environment, visible business impact, and the opportunity to build well‑rounded technical experience across store systems and corporate support.

Key Responsibilities

• Provide Level 2/3 technical support for POS systems, KDS, payment terminals, computers, printers, networking equipment, and related restaurant technology.
• Troubleshoot and resolve complex hardware, software, connectivity, network, and system issues remotely and onsite as needed.
• Install, maintain, upgrade, repair, and replace store‑level IT equipment, including hardware, cabling, and peripherals.
• Support new store openings, remodels, technology upgrades, system rollouts, and preventive maintenance activities.
• Coordinate with restaurant managers, corporate IT teams, and technology vendors to resolve issues and minimize operational downtime.
• Track tickets, document resolutions, maintain hardware inventory, and identify recurring technical problems.

Compensation and Benefits

• Pay range: $35 to $45 per hour.
• Job type: Contract/Temporary. ~ Jan 31
• Location: Cerritos, CA, with occasional travel to restaurant locations in OC and IE
• Schedule: Occasional early mornings, evenings, or weekends may be required for restaurant support, maintenance, or technology rollouts.
• For temporary assignments lasting 13 weeks or longer, major medical, dental, vision, 401k and any statutory sick pay where required.

Required Qualifications and Skills

• Provide Level 2/3 support for restaurant systems, including POS, KDS, payment terminals, computers, printers, and network equipment.
• Troubleshoot hardware, software, connectivity, cabling, and store technology issues across multiple locations.
• Support new store openings, remodels, technology upgrades, and equipment installations.
• Coordinate with internal IT teams, restaurant managers, and vendors to resolve technical issues efficiently.
• 3+ years of IT systems support, field support, help desk, desktop support, or similar technical experience.
• Experience troubleshooting Level 2/3 technical issues in a business or multi‑location environment.
• Hands‑on experience with hardware, cabling, peripherals, and basic network troubleshooting.
• Basic knowledge of Windows, Google Workspace, and Microsoft 365.
• Strong communication skills with the ability to support restaurant users, managers, corporate staff, and vendors.
• Valid driver's license and ability to travel occasionally between locations.
• Comfortable working in active restaurant and kitchen environments.
• Ability to lift and move IT equipment up to 50 lbs.
• Strong problem‑solving skills, attention to detail, and ability to work independently in time‑sensitive situations.

Preferred Qualifications

• Experience supporting restaurant, hospitality, retail, or other multi‑location environments.
• Experience with POS systems, KDS, payment/EMV systems, restaurant back‑office systems, or store technology platforms.
• A+, Network+, CCNA, or other relevant IT certifications.
• Experience supporting new store openings, remodels, large technology rollouts, or equipment refresh projects.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment‑qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.