Part time IT Support (IOS)

AppleOne Employment Services; United States; On-site; USD 33,000 - 37,000; Part time

Benefits offered by this job

Part-time schedule

Mission-driven nonprofit environment

Supportive team

Job summary

AppleOne Employment Services is seeking a Part-Time IT Support Specialist with strong iOS and macOS experience for a direct-hire role at a nonprofit in the 92670 area. The position focuses on hands-on, in-person support for staff and requires discretion, reliability, and clear communication.

You will join a small IT team, contribute to device support, Microsoft 365 administration, user onboarding, and internal tech projects in a service‑minded environment.

Qualifications

• 3–5 years of IT support, help desk, or desktop support experience.
• Strong hands-on experience with macOS systems and iOS devices.
• Proficient in Microsoft 365 administration, including licenses and MFA.
• Ability to explain technical concepts to non-technical staff.
• Comfortable working in a mixed Apple/Windows environment.

Responsibilities

• Provide first-line IT help desk support for macOS laptops, iOS devices, Windows systems, printers, and peripherals.
• Install, configure, troubleshoot, patch, and maintain hardware, software, and systems.
• Assist with Microsoft 365 administration, including user accounts, MFA, and permissions.
• Support employee onboarding/offboarding, device setup, and access removal.
• Maintain documentation, inventory, and knowledge base updates.

Skills

MacOS support

iOS support

Troubleshooting

Microsoft 365 administration

Customer service

In-person/onsite support

Education

Associate or bachelor’s degree in CS/IT

Tools

CompTIA A+

Intune

Jamf

Apple Business Manager

Job description

Job Summary

We are seeking a Part-Time IT Support Specialist with strong iOS and macOS experience for a direct hire opportunity in a mission-driven nonprofit charitable organization in the 92670 area. This role is ideal for a hands‑on help desk professional who enjoys supporting Apple users, solving day‑to‑day technical issues, and providing patient, high‑touch service to staff.

You will join a small, collaborative IT team where discretion, reliability, and clear communication are highly valued. The environment is supportive, team‑oriented, and service‑focused, with opportunities to contribute to device support, Microsoft 365 administration, user onboarding, documentation, and internal technology projects. This is a great fit for someone who enjoys in‑person support, values positive teamwork, and wants meaningful part‑time work in a professional and community‑focused setting.

Key Responsibilities

• Provide first‑line IT help desk support for macOS laptops, iOS devices, Windows systems, printers, peripherals, and general user technology needs.
• Install, configure, troubleshoot, patch, and maintain hardware, software, applications, and computer systems.
• Support Microsoft 365 administration, including user accounts, licenses, MFA, email, Teams, SharePoint, and OneDrive permissions.
• Assist with employee onboarding and offboarding, including device setup, account access, equipment recovery, and access removal.
• Troubleshoot Wi‑Fi, VPN, network connectivity, login, password, and account access issues, escalating complex issues when needed.
• Maintain accurate documentation, asset inventory, software license records, internal procedures, and knowledge base updates.

Compensation and Benefits

• Direct hire opportunity.
• Part‑time schedule.
• Pay range is $24 to $27 per hour.
• On‑site role.

Required Qualifications and Skills

• Provide hands‑on part‑time IT desk support for staff in a mixed Apple and Windows environment.
• Support iOS devices, macOS systems, Microsoft 365, user accounts, connectivity, and endpoint troubleshooting.
• Assist with device setup, onboarding, offboarding, documentation, inventory, and internal IT projects.
• 3 to 5 years of IT support, help desk, desktop support, or similar technical support experience.
• Strong hands‑on experience supporting macOS systems and iOS devices.
• Experience troubleshooting laptops, desktops, mobile devices, printers, peripherals, software, hardware, and user access issues.
• Proficiency with Microsoft 365 administration, including email, Teams, SharePoint, OneDrive, MFA, licensing, and user permissions.
• Basic networking knowledge, including DHCP, DNS, VPN, Wi‑Fi, and firewalls.
• Comfortable working in a mixed environment that may include macOS, iOS, Windows, and Android devices.
• Ability to explain technical concepts clearly to non‑technical users.
• Strong organization, time management, documentation, and follow‑through skills.
• High level of confidentiality, professionalism, accountability, and reliability.
• Team‑oriented, proactive, service‑minded, and comfortable providing in‑person support.
• Reliable transportation and ability to lift up to 40 lbs.
• Must be comfortable around dogs.

Preferred Qualifications

• Associate or bachelor’s degree in computer science, information technology, or a related field.
• CompTIA A+, Network+, Apple, Microsoft 365, or related technical certification.
• Experience with Intune, Apple Business Manager, Jamf, or another mobile device management platform.
• Familiarity with AV systems, camera systems, NVR systems, smart‑building technology, or vendor‑supported technology systems.
• Interest in AI tools, workflow automation, and evaluating new business technology solutions.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment‑qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.