Store Pro: Automotive Parts & Customer Solutions

NAPA Auto Parts; Hudson (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

NAPA Auto Parts in Hudson, WI is seeking a Store Pro to be the primary contact for customers in-store, delivering high-quality automotive parts solutions and a strong customer experience. You will support both retail and wholesale customers and contribute to store performance through product knowledge and responsiveness.

The role emphasizes engaging customers, accurate order fulfillment, and teamwork in a fast-paced retail environment, with a path for growth within the organization.

Qualifications

• High School Diploma or GED required.
• Valid Driver’s License required.
• Strong communication (verbal and written) and interpersonal skills.
• Customer-focused mindset with strong listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Support continuous improvement initiatives related to store processes and operational standards.

Skills

Communication

Customer service

Team player

Attention to detail

Willingness to learn

Education

High School Diploma or GED

Job description

NAPA Auto Parts in Hudson, WI is seeking a Store Pro to be the primary contact for customers in-store, delivering high-quality automotive parts solutions and a strong customer experience. You will support both retail and wholesale customers and contribute to store performance through product knowledge and responsiveness.

The role emphasizes engaging customers, accurate order fulfillment, and teamwork in a fast-paced retail environment, with a path for growth within the organization.