Store Pro: Automotive Parts & Customer Solutions Specialist

NAPA Auto Parts; Saint Paul (MN); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Employee stock purchase plan

Tuition reimbursement

Wellness programs

Job summary

NAPA Auto Parts Store Pro is the primary contact for customers in the retail store, representing the NAPA brand and delivering a high-quality customer experience. The role supports both retail and wholesale customers, leveraging product knowledge to assist with parts solutions and to drive store performance.

Responsibilities include using POS and catalog tools, engaging with customers, and coordinating logistics to ensure accurate order fulfillment and customer satisfaction.

Qualifications

• High School Diploma or GED is required.
• Valid Driver’s License is required.
• Excellent verbal and written communication skills are essential.
• Customer-focused mindset with strong listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.

Skills

Communication skills

Customer focus

Driver's license

Education

High School Diploma or GED

Tools

POS system

Inventory/catalog tools

Job description

NAPA Auto Parts Store Pro is the primary contact for customers in the retail store, representing the NAPA brand and delivering a high-quality customer experience. The role supports both retail and wholesale customers, leveraging product knowledge to assist with parts solutions and to drive store performance.

Responsibilities include using POS and catalog tools, engaging with customers, and coordinating logistics to ensure accurate order fulfillment and customer satisfaction.