Store Pro: Auto Parts Specialist & Customer Champion

NAPA Auto Parts; Annapolis (MD); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Health Insurance

401(k) matching

Paid time off

Employee stock purchase plan

Tuition reimbursement

Professional development

Wellness programs

Job summary

The Store Pro at NAPA Auto Parts serves as the primary contact for customers in the retail store, delivering a high-quality experience by providing automotive parts solutions and engaging with both retail and wholesale customers.

Responsibilities include using POS and inventory tools, building customer relationships to drive loyalty, and supporting operations, with opportunities for growth within the organization.

Qualifications

• High School Diploma or GED required.
• Valid Driver’s License required.
• Strong communication and interpersonal skills.
• Customer-focused mindset with listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and teammates.
• Operate POS, inventory/catalog tools, and communications devices.
• Maintain a fast-paced, high-energy retail environment.
• Support store operations including transactions and inquiries.
• Build relationships to drive loyalty and repeat business.
• Coordinate deliveries and pull/prepare orders for customers and drivers.
• Perform housekeeping and maintain a safe, welcoming store.
• Assist with inventory control and cycle counts.
• Contribute to store operations and continuous improvement.
• Support merchandising and overall efficiency.
• Support continuous improvement initiatives related to store processes.

Skills

Communication

Customer service

Willingness to learn

Problem solving

Teamwork

Education

High School Diploma or GED

Tools

Inventory/catalog systems

POS systems

Job description

The Store Pro at NAPA Auto Parts serves as the primary contact for customers in the retail store, delivering a high-quality experience by providing automotive parts solutions and engaging with both retail and wholesale customers.

Responsibilities include using POS and inventory tools, building customer relationships to drive loyalty, and supporting operations, with opportunities for growth within the organization.