Auto Parts Store Pro: Customer Solutions & Sales

USA GPC Genuine Parts Company; Plainville (CT); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Genuine Parts Company (NAPA) is seeking a Store Pro to serve as the primary contact for customers in the retail store, delivering a high-quality automotive parts experience. You will provide accurate parts solutions for retail and wholesale customers, utilize product knowledge, operate POS and catalog tools, and contribute to store performance through engagement and efficient service.

Join a fast-paced team focused on loyalty, readiness to assist with deliveries, inventory tasks, and continuous

Qualifications

• High School Diploma or GED required.
• Valid Driver’s License.
• Strong communication and interpersonal skills.
• Willingness to learn automotive parts and systems.
• Experience in automotive, retail, or parts environment preferred.
• Able to lift and move parts; standing for extended periods.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate POS and inventory/catalog tools and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Support continuous improvement initiatives related to store processes and operational standards.

Skills

Customer service

Communication

Problem-solving

Learning mindset

Teamwork

Education

High School Diploma or GED

Tools

POS systems

Inventory/cataloging systems

Delivery management systems

Job description

Genuine Parts Company (NAPA) is seeking a Store Pro to serve as the primary contact for customers in the retail store, delivering a high-quality automotive parts experience. You will provide accurate parts solutions for retail and wholesale customers, utilize product knowledge, operate POS and catalog tools, and contribute to store performance through engagement and efficient service.

Join a fast-paced team focused on loyalty, readiness to assist with deliveries, inventory tasks, and continuous