Auto Parts Store Pro - Customer-Focused Growth Role

NAPA Auto Parts; Hammer Place (CA); On-site; USD 32,000 - 48,000; Full time

Job summary

The Store Pro at NAPA Auto Parts in California serves as the primary contact for customers in-store, delivering authoritative automotive parts solutions and a high-quality experience. You will support both retail and wholesale customers, use product knowledge, and help drive store performance through responsive service.

Responsibilities include operating POS and inventory tools, building customer relationships, and coordinating deliveries while maintaining a safe, welcoming store environment.

Qualifications

• High School Diploma or GED.
• Valid Driver’s License.
• Strong communication (verbal and written) and interpersonal skills.
• Customer-focused mindset with strong listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Support continuous improvement initiatives related to store processes and operational standards.

Skills

Strong communication

Customer-focused

Interpersonal skills

Problem solving

Willingness to learn

Education

High School Diploma

Tools

POS systems

Inventory/catalog tools

Job description

The Store Pro at NAPA Auto Parts in California serves as the primary contact for customers in-store, delivering authoritative automotive parts solutions and a high-quality experience. You will support both retail and wholesale customers, use product knowledge, and help drive store performance through responsive service.

Responsibilities include operating POS and inventory tools, building customer relationships, and coordinating deliveries while maintaining a safe, welcoming store environment.