Store Pro: Automotive Parts & Customer Experience Lead

NAPA Auto Parts; Miami (FL); On-site; USD 34,000 - 50,000; Full time

Job summary

NAPA Auto Parts in Miami, FL is seeking a Store Pro to be the primary customer contact, delivering high-quality automotive parts solutions for both retail and wholesale customers. The role emphasizes strong product knowledge, responsiveness, and contributing to store performance through exceptional service.

You will operate POS and inventory tools, assist teammates, and maintain a welcoming, fast-paced retail environment while building customer loyalty and driving sales.

Qualifications

• High School Diploma or GED required; valid driver's license.
• Willingness to learn automotive parts and systems.
• Experience in automotive, retail, or parts environment a plus.
• Strong communication and customer-focused mindset.
• Knowledge of inventory or cataloging systems preferred.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions and inquiries.

Skills

Customer service

Communication

Problem solving

Teamwork

Education

High School Diploma or GED

ASE Certification (not required)

Tools

POS systems

Inventory software

Job description

NAPA Auto Parts in Miami, FL is seeking a Store Pro to be the primary customer contact, delivering high-quality automotive parts solutions for both retail and wholesale customers. The role emphasizes strong product knowledge, responsiveness, and contributing to store performance through exceptional service.

You will operate POS and inventory tools, assist teammates, and maintain a welcoming, fast-paced retail environment while building customer loyalty and driving sales.