Auto Parts Store Pro - Customer Solutions Specialist

NAPA Auto Parts; Downingtown (Chester County); On-site; USD 17,000 - 22,000; Full time

Job summary

NAPA Auto Parts seeks a Store Pro to be the primary contact for customers in the retail store and to deliver a high-quality customer experience.

This role provides automotive parts solutions to retail and wholesale customers, supporting store performance through product knowledge, responsiveness, and customer engagement. It offers a strong entry point or growth path within the organization.

Qualifications

• High School Diploma or GED.
• Valid Driver’s License.
• Strong communication (verbal and written) and interpersonal skills.
• Customer-focused mindset with strong listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Support continuous improvement initiatives related to store processes and operational standards.

Skills

Strong communication

Customer-focused mindset

Team collaboration

Problem solving

Willingness to learn

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog tools

Job description

NAPA Auto Parts seeks a Store Pro to be the primary contact for customers in the retail store and to deliver a high-quality customer experience.

This role provides automotive parts solutions to retail and wholesale customers, supporting store performance through product knowledge, responsiveness, and customer engagement. It offers a strong entry point or growth path within the organization.