Store Pro: Automotive Parts & Customer Experience Lead

Genuine Parts Company; Wheeling Township (IL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

401(k) Retirement Plan

Paid Time Off

Employee stock purchase plan

Tuition reimbursement

Wellness programs

Job summary

Genuine Parts Company (NAPA) is seeking a Store Pro to serve as the primary contact for customers in the retail store. You will deliver automotive parts solutions, support both retail and wholesale customers, and contribute to store performance through product knowledge, responsiveness, and customer engagement.

This role offers an entry point or growth path within the organization, with a starting hourly rate and comprehensive benefits.

Qualifications

• High School Diploma or GED required.
• Valid driver's license required.
• Customer-focused mindset with strong listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Support continuous improvement initiatives related to store processes and operational standards.

Skills

Strong communication

Customer focus

Team player

Willingness to learn

POS system experience

Inventory/catalog tools

Driver's license

Education

High School Diploma or GED

Tools

POS system

Inventory/catalog tools

Job description

Genuine Parts Company (NAPA) is seeking a Store Pro to serve as the primary contact for customers in the retail store. You will deliver automotive parts solutions, support both retail and wholesale customers, and contribute to store performance through product knowledge, responsiveness, and customer engagement.

This role offers an entry point or growth path within the organization, with a starting hourly rate and comprehensive benefits.