Automotive Parts Pro — Customer-Focused Retail Specialist

NAPA Auto Parts; Orange Park (FL); On-site; USD 28,000 - 36,000; Full time

Job summary

NAPA Auto Parts in Florida is seeking a Store Pro who serves as the primary contact for customers in the retail store, delivering automotive parts solutions and a high-quality customer experience. This role supports both retail and wholesale customers and contributes to store performance through product knowledge, responsiveness, and engagement.

The position offers a strong entry point or growth path within the organization, reporting to the Store Manager or Assistant Store Manager.

Qualifications

• High School Diploma or GED required.
• Valid Driver’s License required.
• Strong communication (verbal and written) and interpersonal skills.
• Customer-focused mindset with strong listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Support continuous improvement initiatives related to store processes and operational standards.

Skills

Communication skills

Customer focus

Problem solving

Willingness to learn

Education

High School Diploma or GED

Valid Driver’s License

Tools

POS systems

Inventory/catalog systems

Delivery management systems

Job description

NAPA Auto Parts in Florida is seeking a Store Pro who serves as the primary contact for customers in the retail store, delivering automotive parts solutions and a high-quality customer experience. This role supports both retail and wholesale customers and contributes to store performance through product knowledge, responsiveness, and engagement.

The position offers a strong entry point or growth path within the organization, reporting to the Store Manager or Assistant Store Manager.