Automotive Parts Specialist — Customer Experience Pro

NAPA Auto Parts; Tampa (FL); On-site; USD 27,000 - 36,000; Full time

Job summary

NAPA Auto Parts is seeking a Store Pro to serve as the primary contact for customers in the retail store, delivering high-quality experiences and automotive parts solutions. You will support both retail and wholesale customers, using product knowledge to drive sales and customer satisfaction in a fast-paced environment.

The role emphasizes responsiveness, teamwork, and adherence to store processes, with opportunities for growth within the organization and a strong focus on customer engagement

Qualifications

• Must have strong verbal and written communication and interpersonal skills.
• Customer-focused mindset with listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communications devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Coordinate deliveries and pull/prepare orders for customers and drivers.
• Perform housekeeping and organize the store to maintain a safe, professional environment.
• Assist with inventory controls including receiving, stocking, cycle counts, and accuracy of records.
• Contribute to store operations and team support to optimize merchandising and efficiency.
• Support continuous improvement initiatives related to store processes and standards.

Skills

Strong communication

Customer-focused mindset

Willingness to learn

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog tools

Job description

NAPA Auto Parts is seeking a Store Pro to serve as the primary contact for customers in the retail store, delivering high-quality experiences and automotive parts solutions. You will support both retail and wholesale customers, using product knowledge to drive sales and customer satisfaction in a fast-paced environment.

The role emphasizes responsiveness, teamwork, and adherence to store processes, with opportunities for growth within the organization and a strong focus on customer engagement