Automotive Parts Specialist & Customer Experience Pro

NAPA; Ogden (UT); On-site; USD 21,000 - 26,000; Full time

Job summary

NAPA is seeking a Store Pro to serve as the primary contact for customers in our retail store. You will provide automotive parts solutions, support both retail and wholesale customers, and contribute to store performance through product knowledge, responsiveness, and customer engagement.

This role offers a strong entry point or growth path within the organization, with daily responsibilities including assisting customers, handling transactions, and coordinating deliveries while maintaining a

Qualifications

• High School Diploma or GED required.
• Strong communication and interpersonal skills with a customer focus.
• Ability to identify and solve customer questions and issues.
• Willingness to learn automotive parts and processes.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain energy and focus in a fast-paced retail environment.
• Support store operations including transactions and general workflow.

Skills

Customer-focused

Communication

Problem-solving

Willingness to learn

Education

High School Diploma or GED

Tools

POS systems

Inventory/cataloging systems

Delivery management systems

Job description

NAPA is seeking a Store Pro to serve as the primary contact for customers in our retail store. You will provide automotive parts solutions, support both retail and wholesale customers, and contribute to store performance through product knowledge, responsiveness, and customer engagement.

This role offers a strong entry point or growth path within the organization, with daily responsibilities including assisting customers, handling transactions, and coordinating deliveries while maintaining a