Store Ops Manager - Customer Experience & Maintenance

CubeSmart; Solon (OH); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive hourly pay from day one

Paid time off throughout the year

401(k) match

Job summary

CubeSmart Self-Storage in Cleveland/South Euclid, OH is seeking a Store Operations Manager to oversee daily store functions, customer service and maintenance. The role emphasizes delivering a standout customer experience while meeting sales goals and maintaining property standards.

You will manage leasing, payments, invoicing, and budget while leading a team to ensure a clean, safe facility. Weekend availability may be required; training and growth opportunities are offered.

Qualifications

• Positive, outgoing personality with a passion for helping people.
• Experience delivering high-quality customer service to a diverse market.
• Self-driven mindset with strong operational focus.
• Basic computer skills including MS Office products.
• Ability to work Saturdays.
• Access to a personal vehicle, a valid driver’s license, and up-to-date insurance.
• Frequent physical activity including standing, walking, bending and climbing.
• Authorized to work in the U.S. without sponsorship.

Responsibilities

• Develop customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a standout customer experience.
• Interacting face to face with customers, providing excellent service, and building rapport.
• Meeting monthly sales goals and metrics.
• Walking the property to perform daily operational tasks including lock checks and showing units to customers.
• Renting self-storage spaces, selling store merchandise, managing the leasing process, accepting payments with POS, depositing funds, and following up on late payments.
• Managing invoice reviews and approvals within the database; processing invoices and reports; handling auction-related tasks.
• Overseeing the store’s expense budget and maintaining supplies and inventory.
• Maintaining a clean and safe facility including restrooms, landscaping, lighting, and decluttering offices.

Skills

Customer service

Operations focus

MS Office

Saturday availability

Valid driver’s license

Tools

POS system

Job description

CubeSmart Self-Storage in Cleveland/South Euclid, OH is seeking a Store Operations Manager to oversee daily store functions, customer service and maintenance. The role emphasizes delivering a standout customer experience while meeting sales goals and maintaining property standards.

You will manage leasing, payments, invoicing, and budget while leading a team to ensure a clean, safe facility. Weekend availability may be required; training and growth opportunities are offered.