Store Operations Lead: Customer Service & Maintenance

CubeSmart; Ohio; Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Work/Life Balance

Career Growth

Competitive Pay

Paid Time Off

401(k) Match

Health Savings Plan

Job summary

CubeSmart Self-Storage in Strongsville, OH is seeking a Store Operations Associate to manage customer service and property maintenance across a district. You will develop relationships, meet monthly sales goals, and handle leasing, payments, and daily tasks.

The role requires a positive attitude, basic computer skills, and the ability to work Saturdays. CubeSmart offers competitive pay, benefits, and growth opportunities within a nationwide network.

Qualifications

• Positive and outgoing personality with a passion for helping people.
• Experience delivering high quality customer service to a diverse customer market.
• Self-driven mindset with strong operational focus.
• Basic computer skills including MS Office products.
• Must be able to work Saturdays.
• Access to a personal vehicle, valid driver's license, and up-to-date insurance required.
• Ability to stand, sit, kneel, crouch, bend, climb or balance on a ladder.

Responsibilities

• Developing customer relationships by identifying self-storage needs and providing solutions while delivering a standout customer experience.
• Interacting face to face with customers, providing excellent service and building rapport.
• Meeting monthly sales goals and metrics.
• Walking the property to perform daily operational tasks including lock checks and showing units to customers.
• Renting storage units, selling store merchandise, managing the leasing process, accepting payments via POS, completing daily bank deposits, and making courtesy calls about late payments.
• Cleaning units and store grounds, opening and closing storage doors (up to 50 lbs).
• Maintaining a clean and safe storage facility per company guidelines.

Skills

Customer service

Operational focus

Driver's license

Work Saturdays

Authorized to work in US

Tools

MS Office

Job description

CubeSmart Self-Storage in Strongsville, OH is seeking a Store Operations Associate to manage customer service and property maintenance across a district. You will develop relationships, meet monthly sales goals, and handle leasing, payments, and daily tasks.

The role requires a positive attitude, basic computer skills, and the ability to work Saturdays. CubeSmart offers competitive pay, benefits, and growth opportunities within a nationwide network.