Store Operations Leader: Customer Service & Maintenance

CubeSmart; Ridley Park (Delaware County); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay from day one

Paid time off

401(k) match

Health Savings Account contributions

Job summary

CubeSmart Self-Storage seeks a Store Operations Manager to oversee daily property performance and customer experience. You will build relationships, drive sales, and manage leasing, payments, deposits, and courtesy calls for late payments across the store.

The role emphasizes hands-on operations, customer service leadership, and budget awareness, with daytime hours and potential Sundays off depending on location. Equal opportunity employer.

Qualifications

• A positive and outgoing personality with a passion for helping people.
• Experience delivering high quality customer service to a diverse customer market.
• A self-driven mindset with strong operational focus.
• Basic computer skills including MS Office products.
• Ability to work Saturdays.
• Access to a personal vehicle, a valid driver’s license, and up-to-date insurance.

Responsibilities

• Developing customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a standout customer experience.
• Interacting face to face with customers, providing excellent service, and building rapport.
• Meeting monthly sales goals and metrics.
• Walking the property to perform daily operational tasks including lock checks and showing units to customers.
• Renting self-storage spaces, selling store merchandise, managing the leasing process, accepting payments via POS, handling daily deposits, and making courtesy calls for late payments.
• Managing invoice reviews, reports, and the auction process.

Skills

Customer service

Operational focus

MS Office

Driver's license

Self-driven

Job description

CubeSmart Self-Storage seeks a Store Operations Manager to oversee daily property performance and customer experience. You will build relationships, drive sales, and manage leasing, payments, deposits, and courtesy calls for late payments across the store.

The role emphasizes hands-on operations, customer service leadership, and budget awareness, with daytime hours and potential Sundays off depending on location. Equal opportunity employer.