Store Ops Lead — Flexible Hours & Customer Experience

Goodwill Greater Milwaukee & Chicago; Hoffman Estates (IL); On-site; USD 42,000 - 60,000; Full time

Job summary

Goodwill Greater Milwaukee & Chicago is seeking a store supervisor in Hoffman Estates, IL to direct daily operations and support associate work assignments. You will ensure adequate POS/donation coverage, monitor production quality, and lead the team toward meeting production goals while upholding safety and customer service standards.

The role requires flexibility for varied shifts, including nights and weekends, and a forklift certification may be required at certain sites.

Qualifications

• Forklift certification, if required at site.
• Work experience in a retail or production environment is preferred.
• Work varied schedule and flexible hours. Nights and weekend shifts may be required to meet business needs.

Responsibilities

• Directs a variety of tasks including associate break schedules, production processes, and recovery at the end of the day, among others.
• Oversee that there is adequate coverage at POS and in donations.
• Monitor and assist with production quality standards while encouraging team to meet their individual production goals.
• Function as a service experience leader (SEL).
• Maintain a safe and orderly work environment; ensure employees operate equipment safely and follow safe work practices.
• Consistently communicate and implement policies and procedures, reporting concerns to leadership.
• Resolves employees and first level customer concerns and complaints in a timely manner.
• Assist in resolving employee and customer concerns and addressing safety/security concerns promptly.
• Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities. Follows through on learning, skill building, and practice necessary to adapt to change.
• Problem Solving: Close supervision for completion of routine work, which is regularly reviewed by manager or senior coworker. Work that exceeds “routine” comes with detailed instructions.
• Technical Skill: Basic knowledge of discipline’s procedures and methods. Understands and applies the fundamentals of customer service. Able to respond to routine requests.
• Community Engagement: Serves as an ambassador for Goodwill in the wider community. Participates in volunteer opportunities as schedule and interest permit.
• Responsible for completing other duties/responsibilities as assigned.

Tools

Forklift certification

Job description

Goodwill Greater Milwaukee & Chicago is seeking a store supervisor in Hoffman Estates, IL to direct daily operations and support associate work assignments. You will ensure adequate POS/donation coverage, monitor production quality, and lead the team toward meeting production goals while upholding safety and customer service standards.

The role requires flexibility for varied shifts, including nights and weekends, and a forklift certification may be required at certain sites.