Store & Donations Team Leader

Amazinggoodwill; West Allis (WI); On-site; USD 42,000 - 52,000; Full time

Job summary

Goodwill Greater Milwaukee & Chicago is seeking a Retail Supervisor to help lead store and donation center operations, motivate the team, and drive customer satisfaction. The role emphasizes coaching staff, merchandising support, and maintaining production standards in a fast-paced retail environment.

The position requires two years of supervisory experience, forklift certification, and a flexible schedule including evenings and weekends as needed.

Qualifications

• Two years of supervisory experience preferred.
• Ability to complete and retain forklift certification.
• Work varied schedule and flexible hours; a minimum of two closing shifts per week and every other weekend as scheduled.
• Must have working phone that allows for communication accessibility.

Responsibilities

• Plan and supervise store and donation center operations.
• Oversee training, coaching, and coverage at the POS and donation areas.
• Maximize value of donated goods while maintaining store standards.
• Coordinate merchandise rotation to ensure a continuous flow of new items.
• Support hiring processes: phone screens and training as needed.
• Operate as service experience leader, manage cash controls and customer flow.

Skills

Supervisory experience

Forklift certification

Scheduling flexibility

Customer service

Job description

Goodwill Greater Milwaukee & Chicago is seeking a Retail Supervisor to help lead store and donation center operations, motivate the team, and drive customer satisfaction. The role emphasizes coaching staff, merchandising support, and maintaining production standards in a fast-paced retail environment.

The position requires two years of supervisory experience, forklift certification, and a flexible schedule including evenings and weekends as needed.