Retail Store Lead: Operations & Service Champion

Goodwill Greater Milwaukee & Chicago; Downers Grove (IL); On-site; USD 38,000 - 58,000; Full time

Job summary

Goodwill Greater Milwaukee & Chicago at Willowbrook, IL, is seeking a Store Supervisor to lead daily operations and assist in achieving store goals. You will oversee scheduling, customer service, safety, and production tasks while guiding associates to meet performance targets.

This role requires forklift certification if needed, flexible hours including nights/weekends, and a commitment to excellent service. Competitive benefits and growth opportunities are offered.

Qualifications

• Forklift certification, if required at site.
• Work experience in a retail or production environment is preferred.
• Work varied schedule and flexible hours; nights and weekend shifts may be required.

Responsibilities

• Directs a variety of tasks including associate break schedules, production processes, and recovery at the end of the day.
• Oversee that there is adequate coverage at POS and in donations.
• Monitor and assist with production quality standards while encouraging team to meet their individual production goals.
• Function as a service experience leader (SEL).
• Maintain a safe and orderly work environment; ensure employees operate equipment safely and follow safe work practices.
• Consistently communicate and implement policies and procedures, reporting concerns to leadership.
• Resolve employees and first level customer concerns and complaints in a timely manner.
• Assist in resolving employee and customer concerns and addressing safety/security concerns promptly.
• Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities.
• Problem Solving: Close supervision for completion of routine work, which is regularly reviewed by manager or senior coworker.
• Technical Skill: Basic knowledge of discipline’s procedures and methods.
• Community Engagement: Serves as an ambassador for Goodwill in the wider community.
• Responsible for completing other duties/responsibilities as assigned.

Skills

Forklift certification

Retail experience

Flexible hours

Job description

Goodwill Greater Milwaukee & Chicago at Willowbrook, IL, is seeking a Store Supervisor to lead daily operations and assist in achieving store goals. You will oversee scheduling, customer service, safety, and production tasks while guiding associates to meet performance targets.

This role requires forklift certification if needed, flexible hours including nights/weekends, and a commitment to excellent service. Competitive benefits and growth opportunities are offered.