Store Ops Lead - Customer Experience & Training

Five Below; Clifton (AZ); On-site; USD 21,000 - 25,000; Full time

Job summary

Five Below is seeking a capable leader to oversee daily store operations and mentor crew members. You will ensure a high-quality customer experience from checkout to assistance, while maintaining stock and enforcing policies.

The role requires at least 1 year of management experience, strong communication, and the ability to multi-task in a fast-paced retail setting. This on-site position offers growth opportunities and a dynamic team environment.

Qualifications

• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.
• Proven ability to lead and manage teams.
• Strong problem-solving and decision-making abilities.
• Experience supervising store operations and staff is a plus.

Responsibilities

• Wowing customers with personal contact and a fast, friendly checkout experience.
• Oversee daily store activities and ensure staff perform duties effectively.
• Assist with receiving, unpacking, and stocking to keep shelves full.
• Act as Manager on Duty and handle store operations and staff issues.
• Open/close procedures including securing cash and alarms.

Skills

Communication

Multitasking

Creative thinking

Composure under pressure

Management experience

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is seeking a capable leader to oversee daily store operations and mentor crew members. You will ensure a high-quality customer experience from checkout to assistance, while maintaining stock and enforcing policies.

The role requires at least 1 year of management experience, strong communication, and the ability to multi-task in a fast-paced retail setting. This on-site position offers growth opportunities and a dynamic team environment.