Customer Experience & Store Ops Lead

Five Below; Melbourne (FL); Hybrid; USD 19,000 - 23,000; Full time

Job summary

Five Below is seeking a store leadership contributor whose responsibilities span customer engagement, training, and daily operations. You will supervise crew, oversee receiving and stocking, and ensure an efficient checkout experience while managing opening/closing tasks.

The role emphasizes collaboration with leadership and controlling costs through focused merchandising and service. Selected candidate will mentor associates, drive sales, and uphold safety and maintenance standards in a

Qualifications

• Excellent verbal and written communication skills.
• Ability to multi-task and manage diverse responsibilities.
• Creative thinking with problem-solving mindset.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures crew delivers WOW customer service with personal contact.
• Trains crew on the BEST customer service experience for fast, friendly checkout.
• Oversees daily store activities and staff performance.
• Assists with stock receiving, unpacking, and organizing on sales floor.
• Acts as Manager on Duty handling store operations and issues.
• Manages opening/closing procedures including cash security.
• Supports onboarding and ongoing training of associates.
• Drives store sales and controls expenses through merchandising and service.
• Partners with leadership on merchandising procedures and recovery.
• Performs store maintenance including cleaning and stockroom upkeep.

Skills

Verbal and written communication

Multi-tasking

Creative thinking

Composure under pressure

Education

High School Graduate or equivalent

College experience preferred

Job description

Five Below is seeking a store leadership contributor whose responsibilities span customer engagement, training, and daily operations. You will supervise crew, oversee receiving and stocking, and ensure an efficient checkout experience while managing opening/closing tasks.

The role emphasizes collaboration with leadership and controlling costs through focused merchandising and service. Selected candidate will mentor associates, drive sales, and uphold safety and maintenance standards in a