Store Ops Experience Lead

Home Depot; Rhinelander (WI); On-site; USD 60,000 - 80,000; Full time

Job summary

The Home Depot is seeking an Operations Experience Manager (Ops XM) to join the store leadership team in Rhinelander, WI. You will lead the Order Fulfillment and receiving workflows, coach staff, and ensure safety and process adherence across operations.

This role involves MOD duties, partnering with leadership to drive performance and store readiness. Responsibilities emphasize customer service leadership, talent development, safety, and daily operations management in a fast-paced retail

Qualifications

• Customer service excellence and store experience.
• Leadership and people management responsibilities.
• Training and compliance with company policies and SOPs.

Responsibilities

• Lead the Order Fulfillment team to ensure orders are received, picked, and staged within SLAs.
• Coach and train associates on safety, policies, and customer service to maintain service standards.
• Ensure safety procedures are followed and hazmat guidelines are adhered to across areas of responsibility.
• Oversee Opening & Closing Operations as MOD, aligning priorities and validating daily checklists.

Skills

Customer service

People management

Training

Operational execution

Safety procedures

Coaching & development

Performance management

Job description

The Home Depot is seeking an Operations Experience Manager (Ops XM) to join the store leadership team in Rhinelander, WI. You will lead the Order Fulfillment and receiving workflows, coach staff, and ensure safety and process adherence across operations.

This role involves MOD duties, partnering with leadership to drive performance and store readiness. Responsibilities emphasize customer service leadership, talent development, safety, and daily operations management in a fast-paced retail