Store Operations Experience Leader

The Home Depot, Inc.; Rhinelander (WI); On-site; USD 25,000 - 36,000; Full time

Job summary

The Home Depot, Inc. is seeking an Operations Experience Manager (Ops XM) to join the store leadership team in Wisconsin.

This role directs the Order Fulfillment team, ensures SOP adherence, and leads safety and customer service initiatives to deliver an interconnected shopping experience. You will coach associates, manage recruitment and performance, and participate in opening/closing duties while maintaining compliance with SOPs and safety standards.

Qualifications

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.
• Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
• 1 year of relevant work experience, including management of people and retail operations.

Responsibilities

• Lead D93 (Receiving) and D94 (Order Fulfillment) workflows to meet SLAs.
• Coach and train associates on company policies and safety.
• Perform MOD duties and open/close procedures per SOPs.
• Support talent recruitment, staffing, and performance management.

Skills

Customer service leadership

People management

Retail operations

Safety compliance

Education

High school diploma or GED

Job description

The Home Depot, Inc. is seeking an Operations Experience Manager (Ops XM) to join the store leadership team in Wisconsin.

This role directs the Order Fulfillment team, ensures SOP adherence, and leads safety and customer service initiatives to deliver an interconnected shopping experience. You will coach associates, manage recruitment and performance, and participate in opening/closing duties while maintaining compliance with SOPs and safety standards.