Store Operations Experience Lead

The Home Depot; Rhinelander (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

The Home Depot in Rhinelander, Wisconsin, is seeking an Operations Experience Manager (Ops XM) to lead the Order Fulfillment team, ensuring orders are picked, staged, and loaded within SLAs, while promoting exceptional customer service and safety standards.

You will coach associates on policies and procedures, conduct daily safety walkthroughs, and support staffing, training, and performance coaching to drive store performance.

Qualifications

• Minimum 1 year leading teams in retail or similar environment.
• Experience in store operations preferred.
• Ability to work a flexible schedule, including nights, weekends, and overtime.

Responsibilities

• Lead the Order Fulfillment team to ensure orders are picked, staged, and loaded within SLAs.
• Coach and train associates on safety, customer service, and SOP adherence.
• Open/close the store per SOPs, balance registers, and coordinate with store leadership.
• Assist with recruitment, staffing coverage, and performance coaching.

Skills

Customer service

Leadership

People management

Education

High School Diploma or GED

Job description

The Home Depot in Rhinelander, Wisconsin, is seeking an Operations Experience Manager (Ops XM) to lead the Order Fulfillment team, ensuring orders are picked, staged, and loaded within SLAs, while promoting exceptional customer service and safety standards.

You will coach associates on policies and procedures, conduct daily safety walkthroughs, and support staffing, training, and performance coaching to drive store performance.