Store Operations Experience Leader

The Home Depot; Gillette (WY); On-site; USD 55,000 - 72,000; Full time

Job summary

The Home Depot in Gillette, WY seeks an Operations Experience Manager (Ops XM) to lead the Order Fulfillment team and drive excellence in customer service, department readiness, and operational processes. You will oversee inbound freight, receiving SOPs, and Shrink Action Plans while acting as MOD with adherence to SOPs and timekeeping policies.

You will coach associates, participate in talent planning, and ensure safety standards across the store.

Qualifications

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.
• Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
• 1 year of relevant work experience, including management of people and retail operations.

Responsibilities

• Customer Service / Experience: Champion the GET culture, model proper techniques, and coach on the sales floor; direct receiving and order fulfillment workflows to meet SLAs; audit orders for accuracy and quality standards.
• People: Assist with recruitment and staffing, provide coaching and development, and conduct daily safety walkthroughs; manage performance documentation and employee relations.
• Safety: Enforce hazmat procedures and safety guidelines; ensure PPE use and safe lifting; maintain clear aisles and proper safety training.
• Shared Manager on Duty – Opening & Closing Operations: Lead opening/closing duties, secure the building, balance registers, and ensure daily priorities and safety inspections are completed.

Skills

Retail management

Customer service

Leadership

Operations

Education

High school diploma or GED

Job description

The Home Depot in Gillette, WY seeks an Operations Experience Manager (Ops XM) to lead the Order Fulfillment team and drive excellence in customer service, department readiness, and operational processes. You will oversee inbound freight, receiving SOPs, and Shrink Action Plans while acting as MOD with adherence to SOPs and timekeeping policies.

You will coach associates, participate in talent planning, and ensure safety standards across the store.